Return Policy

1. REFUNDS.

Refunds will be handled at the sole discretion of the company. We reserve the right to deny refund requests that do not comply with our policies. To request a refund, clients must do so through our ticket system or by email. Requests made by other means will not be considered valid.

1. KVM VPS services cannot be canceled by the client before delivery. No refund can be processed once payment is made and 24 hours have passed.
2. Duplicate payments will be refunded either as account credit on our website or through the original payment method, with the following exceptions which will always be refunded as account credit:
   1. PayPal
   2. Cryptomus
   3. Bank transfers from outside of Spain
   4. Bizum
3. Payments made after a cancellation request date will be refunded if the client requests it.
4. To be eligible for a refund, all of the following conditions must be met: a. The service does not operate as described. b. We were unable to resolve a reported issue related to the service. c. The refund request must be submitted within 14 calendar days after the service was delivered. d. The request must be properly substantiated and comply with our terms of use and return policy.
5. We are not responsible for any payment gateway fees.
6. If a service is canceled due to a violation of our policies, the unused remaining balance will be refunded as account credit, subject to the following conditions: a. Any penalties resulting from the policy violation will be deducted from the refund amount. b. Additional costs not covered under our “fair use” policy will be applied to the remaining days.

2. CHARGEBACKS.

Chargebacks are strictly prohibited at any time and for any reason. If a current or former client initiates a chargeback, the corresponding service will be suspended or immediately canceled. To reactivate the service, the client must reimburse the disputed amount, including any additional fees incurred.
We may report the improper or illegal use of chargebacks to major credit bureaus, which may impact your ability to obtain or manage credit in the future. We may also report your activity to FraudRecord, our partner in detecting and preventing malicious customers from accessing services from other providers in the industry.

3. FRAUD.

In some cases, to expedite the refund process, we may agree with the customer to issue the refund through an alternative method. For example, a refund request for a duplicate payment or for a canceled service could be processed via bank transfer, as outlined in section 1(2). If a refund is agreed upon by alternative means and the client later files a dispute for the same amount through Stripe or another payment platform, we will take legal action for attempted fraud, regardless of the outcome of the dispute or the amount in question. Additionally, the measures stated in section 2(2) will apply.