Return Policy

1. REFUNDS.

Refunds will be managed at the sole discretion of the company. We reserve the right to deny refund requests that do not comply with our policies. To request a refund, customers must do so through our ticketing system or by email. Requests made by other means will not be considered valid.

1. VPS KVM services cannot be cancelled by the customer prior to delivery. No refund can be processed once payment has been made after 24 hours.
2. Duplicate payments will be refunded via credit to the customer’s account on our website or through the original payment method, with the following exceptions that will always be refunded as credit to the account;
   1. PayPal
   2. Cryptomus
   3. Foreign bank transfers, except those from Spain
   4. Bizum
3. Payments made after the date of a cancellation request will be refunded if the customer so requests.
4. For a refund request to be accepted, all of the following requirements must be met; a. The service does not function according to the provided description. b. We have been unable to resolve a problem reported regarding the service. c. The refund request must be submitted within 14 calendar days following the service delivery. d. The request must be properly substantiated and comply with our terms of use and refund policy.
5. We are not responsible for any fees charged by payment gateways.
6. If a service is cancelled due to usage that violates our policies, any remaining unused balance will be refunded as credit to the customer’s account, subject to the following conditions; a. Any penalty arising from the violation of our policies will be deducted from the refund balance. b. Additional costs not covered by our «fair use» policy will be applied for the remaining days.

2. CHARGEBACKS.

Chargebacks are prohibited at any time and for any reason. If a current or former customer initiates a chargeback, the corresponding service will be immediately suspended or cancelled. To reactivate the service, the customer must refund the disputed amount, including any additional fees incurred.

We may report improper or illegal use of chargebacks to major credit agencies, which may affect your ability to secure or obtain credit in the future. We may also report your activity to FraudeRecord, our partner for detecting and preventing malicious customers from accessing other provider services in the industry.

3. FRAUD.

Occasionally, to expedite the refund process, we may agree with the customer to process it through an alternative method. For example, a refund request for a duplicate payment or for a cancelled service could be processed via bank transfer, as detailed in section 1(2). If a refund is agreed upon by alternative means and, subsequently, the customer disputes the same amount through Stripe or another payment platform, we will take legal action for attempted fraud, regardless of the outcome of the dispute or the amount in question. Additionally, the measures indicated in section 2(2) will apply.